Consumer advice - Rice cookers | General Reading Practice Test 01
General Reading Practice Test 01
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What to do if something you ordered hasn’t arrived

If something you’ve ordered hasn’t arrived, you should contact the seller to find out where it is. It’s legal responsibility to make sure the item is delivered to you. They should chase the delivery company and let you know what’s happened to your item. If your item wasn’t delivered to the location you agreed (e.g. if it was left with your neighbour without your consent), it’s the seller’s legal responsibility to sort out the issue.

If the item doesn’t turn up, you’re legally entitled to a replacement or refund. You can ask for your money back if you don’t receive the item within 30 days of buying it. If the seller refuses, you should put your complaint in writing. If that doesn’t work, you could contact their trade association – look on their website for this information, or contact them to ask.

You might also be able to get your money back through your bank or payment provider – this depends on how you paid.

●   If you paid by debit card, contact your bank and say you want to use the ‘chargeback’ scheme. If the bank agrees, they can ask the seller’s bank to refund the money to your account. Many bank staff don’t know about the scheme, so you might need to speak to a supervisor or manager. You should do this within 120 days of when you paid.

●   If you paid by credit card and the item cost less than £100, you should contact your credit card company and say you want to use the ‘chargeback’ scheme. There’s no time limit for when you need to do this. If the item cost more than £100 but less than £30,000, contact your credit card company and say that you want to make a ‘section 75’ claim.

●   If you paid using PayPal, use PayPal’s online resolution centre to report your dispute. You must do this within 180 days of paying.

Questions 1-6

Do the following statements agree with the information given in the text?

In boxes 1-6 on your answer sheet, write

TRUE               if the statement agrees with the information

FALSE              if the statement contradicts the information

NOT GIVEN    if there is no information on this

1

You will receive a card telling you if an item has been left with a neighbour.

TRUE
FALSE
NOT GIVEN
2

It may be quicker to get a refund than a replacement for a non-delivered item.

TRUE
FALSE
NOT GIVEN
3

You are entitled to a refund if the item fails to arrive by a certain time.

TRUE
FALSE
NOT GIVEN
4

There is a time limit when using the ‘chargeback’ scheme for a debit card payment.

TRUE
FALSE
NOT GIVEN
5

You can use the ‘chargeback’ scheme for a credit card payment of more than £100.

TRUE
FALSE
NOT GIVEN
6

PayPal’s online resolution centre has a good reputation for efficiency.

TRUE
FALSE
NOT GIVEN

What’s the best rice cooker for you?

A   Ezy Rice Cooker

This has a 1.8 litre pot and a stainless steel exterior. It has a separate glass lid, and the handle on the lid stays cool. It produces perfectly cooked white rice, but tends to spit when cooking brown rice. There are slight dirt traps around the rim of the lid, and neither the pot nor the lid is dishwasher safe.

B   Family Rice Cooker

This has a plastic exterior and a flip-top lid. The lid locks when closed and becomes a secure handle to carry the cooker. The aluminium interior pot is quite difficult to clean, and it can’t be put in a dishwasher. It’s programmed to adjust the temperature once the rice is done so that it stops cooking but doesn’t get cold.

C   Mini Rice Cooker

This has a flip-top lid and a 0.3 litre capacity. The interior pot is made of non-stick aluminium and is dishwasher safe. This rice cooker is ideal when cooking for one. However it does not have any handles at the side, and water sometimes overflows when cooking brown rice.

D   VPN Rice Cooker

This has a painted steel exterior with a handle on each side and a steel inner pot. It has a lift-off lid and comes with a booklet including a range of ideas for rice dishes. However, the keep-warm setting must be manually selected and the handles are tricky to grip.

E   S16 Rice cooker

This is simple to use, not spitting or boiling over even when cooking brown rice. The exterior stays cool when in use, so there’s no danger of burning your hand. However, the lack of handles is a nuisance, and a recipe book would have been useful.

Questions 7-14

Look at the five reviews of rice cookers, A-E.

For which rice cooker are the following statements true?

Write the correct letter, A-E, in boxes 7-14 on your answer sheet.

NB   You may use any letter more than once.

Tap an option to pick it up, then tap a box below (or Drag & Drop):
A
A
B
B
C
C
D
D
E
E
7
Drop here

The handles at the side are hard to use.

8
Drop here

It cooks brown rice without making a mess.

9
Drop here

It automatically switches setting to keep to rice warm when cooked.

10
Drop here

It’s difficult to get the removable top really clean.

11
Drop here

A selection of recipes is provided with the cooker.

12
Drop here

It has a handle at the top for carrying the cooker safely.

13
Drop here

The outside of the cooker doesn’t get too hot.

14
Drop here

You can put the pot in the dishwasher.

A fall from height is the most serious hazard associated with roof work. Preventing falls from roofs is a priority for WorkSafe New Zealand. Investigation by WorkSafe into falls that occur while working at height show that more than 50 percent of falls are from under three metres, and most of these are from ladders and roofs. The cost of these falls is estimated to be $24 million a year – to say nothing of the human costs that result from these falls. More injuries happen on residential building sites than any other workplace in the construction sector.

In order to prevent such injuries, a hazard assessment should be carried out for all work on roofs to assess potential dangers. It is essential that the hazards are identified before the work starts, and that the necessary equipment, appropriate precautions and systems of work are provided and implemented. Hazard identification should be repeated periodically or when there is a change in conditions, for example, the weather or numbers of staff onsite.

The first thing to be considered is whether it is possible to eliminate this hazard completely, so that workers are not exposed to the danger of falling. This can sometimes be done at the design, construction planning, and tendering stage. If the possibility of a fall cannot be eliminated, some form of edge protection should be used to prevent workers from falling. It may be possible to use the existing scaffolding as edge protection. If this is not practicable, then temporary work platforms should be used. In cases where such protection is not possible, then steps should be taken to minimise the likelihood of any harm resulting. This means considering the use of safety nets and other similar systems to make it less likely that injury will be caused if a fall does occur.

Ladders should only be employed for short-duration maintenance work such as touching up paint. People using ladders should be trained and instructed in the selection and safe use of ladders. There should be inspection of all ladders on a regular basis to ensure they are safe to use.

Questions 15-22

Complete the notes below.

Choose NO MORE THAN THREE WORDS AND/OR A NUMBER from the text for each answer.

Write your answers in boxes 15-22 on your answer sheet.

Safety when working on roofs

Investigations show that

●   over half of falls are from less than

●   most falls are from ladders and roofs

●   falls cost $24 million per year

●   the majority of falls occur on 

Hazard identification should be carried out

●   before the work starts

●   when conditions such as the weather or worker numbers change

Controls

●    the hazard at the planning stage before the work begins if possible

●   prevent a fall by using edge protection, e.g. scaffolding or 

●   reduce the likelihood of injury, e.g. by using 

Ladders

●   these should only be used for  which does not take a long time

●   training should be provided in their  and use

●   regular  of ladders is required

You can claim Maternity Allowance once you’ve been pregnant for 26 weeks. Payments start 11 weeks before the date on which your baby is due.

The amount you can get depends on your eligibility. You could get either:

●   £140.98 a week or 90% of your average weekly earnings (whichever is less) for 39 weeks

●   £27 a week for 14 weeks

Maternity Allowance for 39 weeks

You might get Maternity Allowance for 39 weeks if one of the following applies:

●   you’re employed

●   you’re self-employed and pay Class 2 National Insurance (including voluntary National Insurance)

●   you’ve recently stopped working

You may still qualify even if you’ve recently stopped working. It doesn’t matter if you had different jobs, or periods when you were unemployed.

Maternity Allowance for 14 weeks

You might get Maternity Allowance for 14 weeks if for at least 26 weeks in the 66 weeks before your baby is due:

●   you were married or in a civil partnership

●   you were not employed or self-employed

●   you took part in the business of your self-employed spouse or civil partner

How to claim

You’ll need an MA1 claim form, available online. You can print this and fill it in, or fill it in online. You also need to provide a payslip or a Certificate of Small Earnings Exemption as proof of your income, and proof of the baby’s due date, such as a doctor’s letter.

You should get a decision on your claim within 24 working days.

You should report any changes to your circumstances, for example, if you go back to work, to your local Jobcentre Plus as they can affect how much allowance you get.

Questions 23-27

Complete the sentences below.

Choose NO MORE THAN TWO WORDS AND/OR A NUMBER from the text for each answer.

Write your answers in boxes 23-27 on your answer sheet.

  • The maximum amount of money a woman can get each week is £
  • Being for a time does not necessarily mean that a woman will not be eligible for Maternity Allowance.
  • In order to claim, a woman must send a or a Small Earnings Exemption Certificate as evidence of her income.
  • In order to claim, a woman may need to provide a as evidence of the due date.
  • Payment may be affected by differences in someone’s , such as a return to work, and the local Jobcentre Plus must be informed.
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